At StoneCrabs Theatre your personal privacy is important to us. This policy explains how we collect, store, manage, process, and protect your personal information. It tells you

  • The types of information we might hold,
  • How and where we’ll use it once it’s been collected
  • How we will keep it safe.

Sharing your information with us is not compulsory but providing us with certain pieces of data will help us to give you the most appropriate information about our productions, events and practitioner programmes.

If you want to contact us about this policy or anything to do with your data held by StoneCrabs Theatre you can contact us by:

  • By phone 01983 717 209 and ask for the General Manager
  • By email,
  • By post to StoneCrabs Theatre, 26 Albert Road, Shanklin, PO37 7NS

This policy statement indicates how we fulfil our statutory obligations under the Data Protection Act 1998 and EU General Data Protection Regulations May 2018.

When and how we collect your personal information:

We will do this when

  • You request to join our mailing lists
  • You complete a Feedback Form in person at an event or on our website
  • You participate in one of our projects
  • You are employed by us
  • You make a donation to support us
  • You buy a ticket from a theatre for one of our events and give permission for your email address to be passed on to us

We will always make it clear what data we are collecting from you during these transactions and how we will use it.

Sometimes we may be given your information from third parties, such as theatre venues who have specifically asked your permission to share your data with us.

If your data is provided to us by another person because they feel you may be interested in our work or from a publicly accessible source, we will always make it clear to you where we obtained the information.

The following data and information may also be collected automatically when you visit our website:

  • IP address
  • Referring website
  • Web browser and device
  • Cookies
  • Time and date
  • Web pages on our site that you visit

The Personal Information We Collect

We only collect personal information that is essential to our operation and which allows us to inform people about our public events, theatre practioner development programmes, (usually via our newsletter) and to maintain our records of who has attended out events and participated in our programmes.

Information that we might collect

  • Name
  • Email address
  • Postcode
  • How you heard about an event that you attend or participate in
  • Records of any donations made to the StoneCrabs Theatre and your Gift Aid status, where applicable and as required by the UK tax authorities.
  • Records of communications sent to you by StoneCrabs Theatre
  • Records of communications received from you
  • Records of any volunteering by you on behalf of StoneCrabs Theatre
    Photos, film and audio recordings of projects or performances

If you are a participant in one of our workshops or productions we may also collect:

  • Contact details for a parent or guardian
  • Dietary requirements
  • Details of any disability and support you may need to enable your successful participation

We analyse personal information to better understand the interests of our attendees, participants and donors, to help identify potential supporters and to make appropriate requests for support.

If you do not wish us to use your data in this way please contact us via one of the methods given above.  

Sensitive Personal Information

On occasion, we may collect sensitive classes of information.

This could include:

  • Gender
  • Age
  • Racial or ethnic origin
  • If you have a disability or long-term health impairment
  • How often you attend theatre events
  • Distance travelled to attend

This data is only collected if it is provided directly by you with your full consent.

Where this data is recorded, stored or processed for the purposes of monitoring and reporting it is always done so anonymously.

How We Use Personal Information

The information we collect about you helps us to provide you with appropriate information about forthcoming public events or participatory programmes and to better understand what you would like from us.

We may use your information to:

  • Send information to you
  • Gather feedback from you
  • Improve the service we offer
  • Understand how you want to be contacted.
  • Provide you with information about other public events or participatory programmes similar to those you have already attended or enquired about.
  • Provide you with information on work by other theatre companies whose work is similar to ours.
  • Conduct research to better understand the geographical location and demographics of our audiences.
  •  Notify you about practical issues that could affect your booking (like cancellations or cast changes)
  • To carry out research to find out if you would be interested in receiving information about future appeals for support for specific projects
  • To invite you to participate in surveys or interviews to obtain your opinions about our work


How We Manage and Protect Personal Information

  • We will never share your personal information with any third parties for marketing purposes.
  • We will never sell or trade your personal contact information.
  • We protect all the personal information we collect with password protected systems. All data stored in our online mailing system is password protected and encrypted.
  • We’ll only keep your details for as long as is reasonably necessary for the purposes described in this policy and to fulfil our legal obligations.
  • We’ll never keep more information than we need.
  • If you ask us to stop sending you direct marketing emails we will immediately stop doing so.
  • We may need to share personal information with the police or a regulatory or government authority.
  • Although we will do our best to protect your personal data, we cannot guarantee the security of the data you transmit to our site as no transmission over the internet is 100% secure; any transmission of your data to us is therefore at your own risk. 

Your Rights

  • Every email you get from us will include a link to be able to unsubscribe
  • You have the right to ask us to stop using your personal information for marketing purposes. You can do this by phoning, emailing, or in writing using the contact details below.
  • You have the right to get the information we hold on you corrected. If you have any concern about the accuracy of your personal data, please let us know using the details below.
  • You have the right to be forgotten; if you would like us to remove the contact information we hold, please contact us using the details below.
  • You can request details of the personal information we hold about you by contacting us using the details below and providing proof of your identity.
  • You can contact us
    • By phone 01983 717 209 and ask for the General Manager
    • By email,
    • By post to StoneCrabs Theatre, 26 Albert Road, Shanklin, PO37 7NS
  • You have the right to lodge a complaint with The Information Commissioner’s Office.


Further Information

The website is owned and operated by StoneCrabs Productions Ltd

StoneCrabs Productions Ltd is a registered charity No. 1115881

For the purpose of the Data Protection Act 1998 and EU General Data Protection Regulations the data controller is StoneCrabs Theatre, 26 Albert Road, Shanklin, PO37 7NS

ICO Registration Number: A8302264

This policy was last revised on 1 May 2018.  We will update it from time to time to reflect changes in our operations or to fulfil new statutory obligations. The updated policy will then be displayed on our website. We may also inform you directly of any substantive changes.

Further information on data protection regulations can be found on the Information Commissioners website here.


StoneCrabs uses cookies to keep our sites reliable, secure and personalised. When you accept cookies, this helps make the site better by remembering your preferences, customising content or ads, and enhancing your experience of our premium news, insight and analysis.

This Cookie Policy applies to all websites and web applications which link to this policy.

This policy should be read alongside our Privacy Policy, which explains how we use personal information.

If you have any queries about the way we use your personal information or cookies, please contact our Data Protection Officer at

If you wish to manage your cookies, please follow the instructions in the “How to manage cookies” section below.

What are cookies?

Cookies are small text files which a website may place on your computer or device when you visit a site. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons, pixels or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

Cookies serve many functions. For example, they can help us to remember your username and preferences, analyse how well our Sites are performing, or allow us to recommend content we believe will be most relevant to you.

The majority of websites use cookies to collect and retain personal information about their visitors. Most cookies collect general information, such as how visitors arrive at and use our Sites, the device they are using, their internet protocol address (IP address), what pages they are viewing and their approximate location (for example, we would be able to recognise that you are visiting our Sites from London).

Purpose of cookies

We group our cookies into the below categories.

Operating our Sites

Some cookies are essential for the operation of our Sites. This includes cookies for the following purposes:

  • Access – we use these cookies to identify subscribers and ensure access to subscription only pages, including premium access.
  • Performance – we use these cookies to monitor Site performance. This allows us to provide a high-quality experience by quickly identifying and fixing any issues that arise. For example, we might use performance cookies to track error messages and to determine improvements to our Sites.
  • Functionality – we use functionality cookies to allow us to remember your preferences. For example, we use functionality cookies to provide you with enhanced services, such as allowing you to watch a video online or comment on a blog.
  • Analytics – we use cookies to help us understand our audience and the success of advertising campaigns. For example, we count articles views to present ‘Most Read’ content. We also use analytics cookies to keep track of how many advertising impressions have been served for a campaign and to manage the frequency at which you see the same adverts.
  • Fraud prevention – we use cookies to monitor and prevent suspicious activity and fraudulent traffic
  • Personalisation

We use cookies to improve your experience of our projects by personalising our Sites. For example, we help you to find new content and recommend email alerts based on the topics you read. Where our Sites have such functionality, you can manage elements of personalisation in your account.

Third party cookies on our Sites

We also use third party cookies on our Sites that fall into the categories above (“third party cookies”) for the following reasons:

  • to help us monitor traffic on our Sites (like many companies, we use Google Analytics to do this);
  • to identify fraudulent or non-human traffic;
  • to assist with market research;
  • to improve Site functionality;
  • to monitor compliance with our terms and conditions and copyright policy.

We also use third party cookies for the purpose of programmatic advertising. This is where we sell digital advertising space through the use of automated technology via three select partners:

  • Google Doubleclick (AdX)
  • TrustX (US readers only)
  • Smart Ad server

These third party cookies are used within programmatic for measurement and attribution, and management of frequency. They may also be used for personalisation of advertisements based on data you have shared with third parties, to the extent that you have consented to this.

Advertisers sometimes use their own cookies to measure performance and to identify fraudulent or non-human traffic. To the extent that you have given them your consent to do so, advertisers may also provide you with targeted advertising based on their data. For example, advertisers may use a profile they have built either on their own site or on sites that you have previously visited to present you with more relevant advertisements during your visit to

Our standard advertising terms and conditions do not permit our advertisers to drop their own cookies for profiling or retargeting without your consent.

How to manage cookies

If you wish to manage your cookies, then please follow the instructions below. Please remember that if you choose to disable cookies, certain sections of our Sites may not work properly.

On some of our Sites, we work with a data management platform called Krux as well as the Google ad platform. You can opt out of behaviourally targeted advertising cookies

To opt out, please visit: for EU for US

You can also manage your cookies via your browser settings. For more information, please visit your browser’s help page.

More information

Further information about our data processing can be found in our Privacy Policy.

If you have any queries regarding this Cookie Policy, please contact our Data Protection Officer at